Find more solutions. If your Echo device is unresponsive, or you want to erase your device settings, factory reset your device. These steps also work with Echo Spot. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. Reset Your Echo Show If your Echo device is unresponsive, or you want to erase your device settings, factory reset your device. Tip: Having trouble with your Echo device? Restart your device first to see if it resolves the problem.
Factory reset using the Alexa app
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Many of us spend a lot of time teaching Alexa to recognize us, our preferences, and our voices. Resetting your Alexa to factory settings is essential if you are going to get rid of your device, whether you are upgrading and getting the newest model or selling your old one. Wiping your personal information and making sure your data is safe is easy. When you deregister your Dot, this removes the device from your Amazon account, and the Dot can then be registered to a different Amazon account.
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After you reset your Echo device, you need to register it to an Amazon account and re-enter any device settings to use it again. If you're having trouble with your Echo device try restarting it first to see if it resolves your problem. To restart your device, unplug the power adapter from the back of the device or from the wall outlet. Then, plug the power adapter back in.
Giving Alexa a factory reset shouldn't happen too often, but if the smart assistant has backed itself into a corner, or you simply want to give your device to someone to start from scratch, it's good to know how to hard reset your Echo. The problem is that there are different reset processes, whether you have a standard Amazon Echo , an Echo Show with a scree, or the ever-popular Echo Dot. Below, we'll be going through each type of Echo device — including the Echo Dot and screened Echo models — and giving you the lowdown on how to reset Alexa. It's all very straightforward stuff, luckily, and it could be just the ticket you need to get your Echo back on track. First, be sure you know what type of reset you want to do. If it just appears to be unresponsive, your first call should always be to turn the power off. Simply pull the power adapter out of the back, give it a few seconds, and then plug it back in. If your Alexa speaker still isn't working after this, you'll want to do a factory reset.